Clifford R. Frank began his tenure as President of Vermont Managed Care in January of 2000.  Cliff brings with him more than 20 years of
healthcare experience with demonstrated abilities in managed care
contracting, provider/payor relationships, physician organizations 
and practices, analysis and evaluation of managed care 
models and structures. 

Cliff has assisted in the development of managed care performance
improvement plans for over 75 medical centers throughout the U.S.
He also serves as CEO of Firstcare Health Plans, a provider owned
health plan in Texas.

He is the former Administrator for Baptist/St. Vincent's Integrated Delivery Organization Mission-Health, and previously the Vice President of Managed Care for Baptist/St. Vincent's Health System.

Prior to joining St. Vincent's, he was a product development consultant for the actuarial firm of Tillinghast, a Towers Perrin Company.  Cliff has also held positions as chief operating officer of a provider-owned HMO, director of product development for Blue Cross and group practice administrator.

He has a Masters of Health Services Administration degree from the University of Michigan, a Bachelors degree from UCLA and
co-authored a book on  managed care payment systems in 2000.

Barbara H. Drapola, RN, CCM, CPHQ joined VMC in 1994 in a clinical role working in utilization review and care management.   Barbara currently has overall responsibility for the operations and clinical areas of the company including Care Management, Customer Service, Credentialing, Provider Relations/Network Development, Finance and Account Management.

Prior joining VMC, Barbara worked in the clinical hospital setting. She has 8 years of nursing experience in the Medical/Surgical and Intensive Care settings. She was a Nurse Coordinator for the Intensive Care Unit at Fanny Allen Hospital before starting in the hospital Utilization Management and Quality Improvement Department where she worked for 4 years.

Barbara earned her Diploma in Nursing from St. Mary's Hospital School of Nursing in New York and is completing her Baccalaureate degree in Healthcare Administration at St. Joseph's College of Maine.  She has 16 years experience in Care Management and holds certificates in Case Management (CCM), and Health Care Quality (CPHQ). She is a Diplomate of the American Board of Quality Assurance and Utilization Review Physicians. Barbara served as President of the Green Mountain Chapter of the CMSA for 3 years and was named Case Manager of the Year in 2007.

Susan P. Shane, MD joined VMC as Associate Medical Director in February 2005.  She holds her board certification in Family Practice, attended Medical School at SUNY Upstate Medical Center in Syracuse NY, completed her internship in Internal Medicine at Michael Reese Hospital in Chicago IL and her residency in Family Medicine at the Jacob Holler Family Center/Highland Hospital, Rochester NY.
  Dr. Shane brings to VMC over 15 years of clinical experience in Vermont, practicing at Thomas Chittenden Health Center in Williston, VT for 10 years and then at UVM's Center for Health and Well being for the next 5 years. 
  She is currently a Staff Physician at the Fletcher Allen Health Care Walk-In Care Center in Colchester, VT and first joined VMC as a member of the Credentials Committee in August 2004.

Martita I. Giard joined VMC when it was formed in 1991 with a dual role as the office manager for VMC and provider/customer relations for the Network.  As the company began to grow, she developed and managed the Customer Service Department and continued the servicing relationship with the Network.  In the mid 1990's, the VMC Network expanded as a result of additional payer contracts and Martita was promoted to the role of Director of Network Development & Provider Relations.

Martita has a strong background in physician practice operations having worked at the University Health Center for seven years prior to coming to VMC.  In that capacity, she was a liaison with the various clinical practices developing processes to adapt to the requirements of managed care.  Martita has a broad knowledge base of managed care operations from having worked with an NCQA reviewer who was the founding President of VMC.  Through her tenure with VMC, she has been involved in physician contracting and negotiations, provider servicing and satisfaction, Customer Service, and Payer Relations.  Her goal is to ensure superior customer service to the Network.